Frequently Asked Questions
The promotion runs for seven weeks, commencing on the 23rd of April 2025 at 12:00am AEST (2:00am NZST) and closing at 11:59pm AEST on the 22nd of June 2025 (1:59am NZST on 23/06/25).
This promotion is open to both Australian and New Zealand residents.
Entry is open to people aged 18 years and over.
The promotional terms and conditions can be accessed here.
Please email [email protected] for any questions about this promotion. For any product questions please phone 1800 627 231 (AUS) or 0800 441 512 (NZ) or email the Ferrero Consumer Service team at [email protected] (Monday to Friday from 8:00am – 6:00pm).
To enter, entrants must undertake the following steps during the Promotional Period:
- Purchase any Tic Tac 24 gram or 49 gram pack from participating retailers in Australia or New Zealand (excluding online for New Zealand);
- Visit tictac.com/au, complete and submit the online entry form, including uploading their Qualifying Purchase receipt.
- Check the box consenting to personal information being stored and managed in accordance with the Privacy Act 1988 (Cth) and the Promoter’s privacy policy; and
- Submit the fully completed online entry form.
You will receive an instant on-screen message confirming that your entry has been received.
The competition will run in all retailers (including online) that stock the Tic Tac 24 gram or 49 gram packs products across Australia and New Zealand (excluding online for NZ), including participating major retailers, petrol stations and convenience retailers.
All flavours of 24 gram or 49 gram packs featuring the are included in the promotion.
Entries can only be registered during the promotional period. Please contact [email protected] for any questions about this promotion.
If you are having issues during the promotional period, please contact us here.
Daily Draw prize winners will be notified by email, and their details will be published (first initial, surname, postcode and country of residence) on the Website each Thursday.
All Prizes must be claimed by 1pm (AEST) (3pm NZST) on 23/07/25.
A draw for any prize/s which are unclaimed by the Prize Claim Date may take place from amongst all non-winning entries at 2:00pm AEST on 23/07/25 (4:00pm NZST) at the same place as the original draws. Entrants must retain proof of purchase should they be a second draw winner.
In the case of a winner, prize winner/s will be notified by email within two (2) business days of the prize draw and their details published at tictac.com/au/en/xp/good-vibes/winners/.
You will receive an email letting you know that you’re a winner. Please allow 20 business days for your ticketmaster egift card to be emailed to you. Make sure your email address is correct to avoid any bounce backs. In the event of an undeliverable email, all reasonable attempts will be made to reach you. If unsuccessful, your prize will be forfeited and awarded in the unclaimed prize draw.
Multiple entries permitted, subject to the following:
- only one (1) entry permitted per Eligible Product;
- each entry must be submitted separately and in accordance with entry requirements;
- a limit of one (1) instant prize per person applies (excluding SA residents)
You must retain your promotional product receipt/s for all claims as proof of purchase.
Personal details are stored & managed in accordance with our privacy page here. If you are a prize winner, your details will be published on our website (as mentioned in the promotional terms and conditions)
There are sixty-one (61) Daily Draw prizes available.
- Each Daily Draw prize winner residing in Australia will win one (1) AUD$500 Ticketmaster eGift Card (valid for up to three (3) years).
- Each Daily Draw prize winner residing in New Zealand will win one (1) NZD$500 Ticketmaster eGift Card (valid for up to one (1) year).
The winner is responsible for arranging their own travel to and from the festival including any flights, additional accommodation, passports, visas or other documentation to attend the festival.
No, this is not permitted.
Any remaining balances cannot be awarded as cash and must either be spent where eligible or forfeited.